Should the items ordered be unsatisfactory due to manufacture faults, the item should be returned for our evaluation, and upon approval, an item that is equal to or as close as is practicable to the item originally sold, will be provided in exchange. Cost of delivery for exchange items also at customer expense despite invoice total. Please contact us prior to returning any goods. Items are unable to be accepted if used in any way as this contravenes Hygiene Laws. Items will not be accepted in any condition other than new condition, and all packaging must be intact, allowing the item to be resold. Should the items ordered be unsatisfactory due to a wrong choice on your part, the item/s may be returned WITHIN 14 DAYS for a store credit Cost of delivery in each circumstance is customer responsibility. RETURNS POLICY: We offer an exchange service for change of mind within 14 days of invoice date, and a refund service for any item that arrives with manufacturer faults. Please check your order thoroughly once received. Claims after this time will not be considered. All claims for incorrect deliveries or complaints regarding your order must be received within 7 days to be actioned. If insurance is required, please advise prior to placing your order so that a quote can be provided.Īll orders are checked prior to dispatch, but we understand errors can, on the rare occasion, occur. Non delivery of an item due to an incorrect or incomplete delivery address being provided is also not the responsibility of Designer Tools Australia. Should registered post be required for any deliveries, please make your request known upon ordering, and an extra fee (equal to that charged by Australia Post) will be added to your purchase total and advised once the sale is complete. The term ‘you’ or 'your' refers to the user or viewer of our website.īy proceeding with your purchase, you are agreeing to our Delivery & Returns Policy:ĪLL DELIVERIES: We accept no responsibility for undelivered parcels or lost mail due to the fault of Australia Post or overseas postal services. The term ‘Designer Australia Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Designer Australia Pty Ltd’s relationship with you in relation to this website.
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